Returns, Exchanges & Refunds

At Erna, every piece is thoughtfully designed and crafted in small batches. We aim to make your shopping experience as seamless as possible while respecting the care and craftsmanship behind each garment.

A. RETURN & EXCHANGE ELIGIBILITY

1. Returns & Exchanges

We offer returns, exchanges, and store credit on eligible ready-to-ship styles, subject to the product's return eligibility and stock availability.

• Refund requests must be initiated within 7 days of delivery.

• Returns for store credit or size exchanges may be requested within 30 days of delivery.

• All returned items must be unworn, unwashed, in their original condition, with all tags intact.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges due to change of mind, sizing, or personal preference:

• Made-to-order, customised, or bespoke garments.

• Designated one-of-a-kind and upcycled pieces.

• Sale and Archive items marked as final sale.

• International orders, subject to applicable consumer rights.

B. REFUNDS & STORE CREDIT

• Approved refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.

• Approved store credit will be valid for 6 months from the date of issue and can be redeemed on www.erna.in.

• Store credit cannot be exchanged for cash.

• Size exchanges are subject to stock availability. If the requested size is unavailable, store credit may be offered for eligible returns.

C. DOMESTIC RETURNS & EXCHANGES (INDIA)

1. How to Initiate

To request a return or exchange, email shop@erna.in within the applicable return window, mentioning your order number, product details, and reason for return.

2. Return Shipping

Return shipping costs for change-of-mind or size-related returns are the customer's responsibility.

We recommend using a reliable courier service with tracking. Our team will share the return address and instructions once your request is approved.

3. Processing Time

Once your returned item is received and inspected, approved refunds, store credit, or exchanges will generally be processed within 7–10 business days.

D. CANCELLATION POLICY

Orders may be cancelled within 24 hours of placement, provided production or dispatch has not commenced.

Made-to-order or customised orders cannot be cancelled once fabric cutting or production has begun.

E. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

1. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please email shop@erna.in, preferably within 7 days of delivery, with your order number, a brief description, and clear photographs of the issue.

2. Resolution

Once the issue has been reviewed and verified, we will arrange an appropriate replacement, refund, or other applicable resolution.

Reasonable return shipping costs for verified issues attributable to Erna will be covered by us.

These terms do not limit your rights under applicable consumer protection laws.

F. INTERNATIONAL ORDERS

International orders are considered final sale for change-of-mind returns and size exchanges.

In the event of a damaged, defective, or incorrect product, please contact shop@erna.in for assistance. Applicable consumer rights remain unaffected.

G. CONTACT

For all return, exchange, and refund-related inquiries:

Email: shop@erna.in

Website: www.erna.in